KoolKat
04-01-2008, 12:47 PM
Thumbs down to the Thunder Bay International Airport for once again scamming patrons at the parking kiosks inside the terminal building.
On March 31, I was picking up passengers from a WestJet flight shortly after 3 pm. This flight was full of passengers. After waiting for luggage, we turned to see a HUGE lineup at the ONLY pay parking kiosk that was working near the baggage claim area. The second kiosk had an Out of Order sign, and the kiosks farther down at the north end of the terminal didn’t work at all. So, dozens of us waited in line over 15 minutes, all the while the time was ticking away, meaning our parking fees were much more than they should have been if all of the kiosks were operating. This is a recurring problem at the airport, one that “they” can’t seem to fix in the long term.
Only one woman from Vancouver approached the security guard who told her to complain to the administration office upstairs. No apologies or even any form of courteous “customer service” by this security guard, who should have gotten on his radio pronto to inform management upstairs. The woman had a legitimate question, and he, of course, replied with a cocky remark. He should keep his sarcasm to himself, particularly when visitors choose to be in our city, spending their money to support local jobs (like his) and businesses. Another example of poor Thunder Bay “Customer Service”.
Does anyone there in management have any common sense? Someone should have been down there right away when the flight came in to address the obvious problem. In my opinion, which was shared by many standing in line, the parking should have been free. The parking gates at the exit should have been lifted. Obviously, no one “upstairs” thought of that – duh!
This is unbelievable poor customer service, and embarrassing for all of us who welcome visitors to our city and region. Get your act together, Thunder Bay Airport, and thanks for ripping us off - again. You must be so proud of yourselves.
On March 31, I was picking up passengers from a WestJet flight shortly after 3 pm. This flight was full of passengers. After waiting for luggage, we turned to see a HUGE lineup at the ONLY pay parking kiosk that was working near the baggage claim area. The second kiosk had an Out of Order sign, and the kiosks farther down at the north end of the terminal didn’t work at all. So, dozens of us waited in line over 15 minutes, all the while the time was ticking away, meaning our parking fees were much more than they should have been if all of the kiosks were operating. This is a recurring problem at the airport, one that “they” can’t seem to fix in the long term.
Only one woman from Vancouver approached the security guard who told her to complain to the administration office upstairs. No apologies or even any form of courteous “customer service” by this security guard, who should have gotten on his radio pronto to inform management upstairs. The woman had a legitimate question, and he, of course, replied with a cocky remark. He should keep his sarcasm to himself, particularly when visitors choose to be in our city, spending their money to support local jobs (like his) and businesses. Another example of poor Thunder Bay “Customer Service”.
Does anyone there in management have any common sense? Someone should have been down there right away when the flight came in to address the obvious problem. In my opinion, which was shared by many standing in line, the parking should have been free. The parking gates at the exit should have been lifted. Obviously, no one “upstairs” thought of that – duh!
This is unbelievable poor customer service, and embarrassing for all of us who welcome visitors to our city and region. Get your act together, Thunder Bay Airport, and thanks for ripping us off - again. You must be so proud of yourselves.